Support is something we take very seriously.
We're proud of the high level of support we provide our customers.

Our support team are watching our network around the clock, 24hours a day, every day.

Calls are answered promptly, emails are responded to quickly and technical issues are resolved with Mac-like precision. Because we maintain our own network and services we can fix any problems that do arise very swiftly and effectively. Try us, you'll be surprised...

New customers are assigned their own personal contact and, because we're a relatively small team, you'll be on first-name terms with most of us in no time.

All of our support pages are located within each customers my.macace.net page, which is password protected.

You can call our support team on 0845 388 2018 - calls charged at local rates (or 01208 220018 geographical numbers). The last thing you want is to pay the earth for support when you have a problem (or indeed pay the earth when we have a problem!)

If you do need assistance with your internet connection, hosting or email don't be afraid to call us. You won't get long call queues, you won't get fobbed off and you won't get a huge phone bill. You will get help from a friendly and mac-knowledgable support engineer.

Quick, easy support
That's how it should be.