Reasons to choose MacAce Broadband
In a nutshell; It's faster, more reliable and you'll get much better support
Unlike others, our network was one of the first to enable Fibre and has the capacity to actually handle fibre.
Our entire Broadband network operates well below 90% capacity 99% of the time and has no uper speed limit
- Our network is fibre-ready
You'll only be able to count a handful of ISP's in this country who's networks have actually been upgraded to account for the speeds of fibre. If you consider the possibility of 10x end-user speeds, the ISP needs to ensure their own network is now fast enough. Many have finite capabilities and thus this significantly reduces your download speed. Many home users now have faster connections that the ISP's have from their primary networks. Not at MacAce - we have no ceiling - 1000 people downlowding at the same time at 40Mbps, no problem at all.
- Support is a major priority
We believe in high quality, personal and friendly support. You'll know us by name and we won't treat you like a number or email address. No long queues, no call centres. We eat, sleep and breath Macs. We evolved from an Apple reseller and service centre. The support you get is from the same people that build and maintain our entire network - us.
- Fair with our download limits
There has to be limits, we all know that, but it's how they are implemented. We believe in being fair. All of our packages have a buffer zone so that you do';t get charged extra for going a bit over. We also don't include your usage off-peak (11pm-8am) as that's when our network is least busy.
- Uptime guarantee
We're the only ISP that we know of that put's it's customers first by guaranteeing the best possible service or your money back. If your broadband is down, we promise to try to get it fixed within 2 hours, or sooner.
- We're established
We've been around for years, since 1996 as an ISP. We're a self-funded, profitable and stable company.
- We offer a range of complimentary services
Hosting, ecommerce, domain names and everything else you'd expect from an ISP and more. We won't hard sell anything to you - our services are there and our advise on the best for you is always free and fair.
- We're not just another reseller
The vast majority of ISP's out there don't have there own networks or servers at all - they resell someone else's service. That means they have no control or passion for getting things done properly.
- No foreign call centres or premium rates
Calls are UK geographic numbers so they can be included in your Anytime minutes on your landline and mobile. Those 03, 0845 and 0870 numbers usually cost a lot more than regular numbers
- We come highly recommended
Visit our press section and see what the likes of MacFormat, MacWorld and the Sunday times have to say about us (we've not even advertised in any of them).
- Award Winning service and support
We're constantly winning awards and being short listed for some and are regarded as one of the best ISP's in the country